ABOUT US
Woodlands Medical Clinic. is a full-service family medicine clinic located in the beautiful city of Victoria, BC.
We currently have two family physicians in our clinic:
Dr Christine K. Roh
Dr Wenqi Tan
OUR SERVICES
PRIMARY CARE
All our physicians are trained in family medicine to provide comprehensive, continuous care to patients and families of all ages, including children and the elderly.
These include:
Well-child checks (excluding routine child vaccines)
Chronic disease management (diabetes, hypertension, heart disease and others)
Preventative health checks
MINOR SURGERY & PROCEDURES
We offer a variety of services in minor surgery and procedures, including:
Wart and other liquid nitrogen treatments
Routine skin excisions and skin biopsies
Toenail resections
Pap smears
Please note that there is a private fee for any strictly cosmetic or uninsured services.
UNINSURED SERVICES
Not all services provided by a doctor are covered under the Medical Services Plan (MSP) or other medical plans (i.e. Blue Cross, Sun Life, etc.). These services are billed directly to the patient.
These include:
Sick notes
Insurance forms or medicals
Driver's medicals
Occupational health exams
Chart transfers or copies
We follow the uninsured fees recommended by the Doctors of BC.
MEDICAL ASSISTANCE IN DYING (MAID)
Dr Roh provides medical assistance in dying (MAiD) for eligible patients.
Please visit the following websites for more information, including eligibility:
FAQ / CLINIC POLICY
HOW DO I BOOK AN APPOINTMENT?
Online: We offer quick, convenient online booking and cancellation of appointments through MyHealthAccess.ca. Login / sign up here.
Phone: Our main switchboard hours are Monday to Thursday 8.30 am to 12.30 pm, and 1 pm to 3.30 pm. We do not take voicemail messages. We encourage you to take advantage of our online booking system.
HOW MUCH TIME DO I NEED FOR MY APPOINTMENT?
Routine visits are scheduled for 10 minutes and complete examinations for 20 minutes.
If you have multiple issues, please focus on your main problem. Our physicians will do our best to address all your concerns efficiently. However, if they feel your concern is complex and requires more time, you may be asked to return for another appointment.
HOW DO I GET PRESCRIPTION REFILLS?
Please book an appointment with your physician to renew your prescriptions before they run out. During the current COVID-19 pandemic, we are providing some prescriptions in association with a phone visit.
Physicians typically write prescriptions to run out at a time when they would like to reassess your condition and ensure safe and effective care.
If your prescriptions run out before your appointment, please ask your pharmacist for a short-term, emergency refill.
HOW DO I FIND OUT MY TEST RESULTS?
Please book an appointment with your physician to review test results. Our office assistants are unable to reveal test results by phone request.
While we attempt to contact all patients with abnormal results, please do not assume that no news is good news. We encourage patients book an appointment 7-10 days after any investigations to discuss results.
NO-SHOWS / CANCELLATIONS
To improve access to our physicians, if you wish to cancel your appointment, please call or cancel online through your My Health Access account at least 24 hours beforehand.
There will be a fee for no shows/late shows/late cancellations ($40 for 10 minute appointments, $80 for 20 minute appointments). Late shows may be re-scheduled for a later time or another day.
ZERO TOLERANCE POLICY
Woodlands Medical Clinic has a Zero Tolerance Policy regarding:
verbal abuse, displays of aggression, or harassment directed towards patients, physicians and staff
breach of security, fraudulent actions, or trespass
any actions which impede the health care process at the clinic
Individuals violating any of the above will be immediately denied service, asked to leave the premises and be subject to permanent cancellation of medical management services by any Woodlands Medical Clinic physicians.